Based on 72 reviews
Susan J.
18:22 18 Mar 21
We appreciate the work that the repair technician, Tyler, did to repair our refrigerator. He was very professional, arrived on time and explained what he was doing to troubleshoot and solve the problem.
jon S.
01:26 15 Mar 21
Geno was very helpful. He reached out to me prior to my appointment and got me started right away saving me two days on this repair. He was very easy to communicate with and walked me through everything step by step. Definitely would use this and his service again.
Kacee K.
19:01 24 Feb 21
I had an excellent experience! “Doctor Jonathan” called ten minutes before he was to arrive and showed up early! He was clean, professional and explained the process and problem in great detail. He was also fast for the work performed. I would HIGHLY recommend! It’s wonderful to know there IS a Samsung qualified repairman in Central Oregon!!
Craig P.
02:29 05 Feb 21
I had a issue with my oven and They were Gold Medal on resolving the problem. They worked super hard and went beyond my expectations. GREAT JOB....Thanks
Josh H.
01:16 31 Jan 21
Great service, quick response time, I had an appointment scheduled for Sunday but got service right away the day before. They walked me thru the problem quickly and simply, I had my dishwasher fixed and running in less than an hour
Ivo I.
06:12 28 Jan 21
I called about a problem with my dishwasher and came across a very courteous and polite technician. He was extremely patient and considered, spent a lot of extra time with me on the phone, and even didn't ask to be compensated for the extra time. Subsequently I continued to ask questions via text, and he promptly replied with excellent pointers and suggestions to guide my efforts to fix the appliance.I definitely would use his services again if and when needed, and I would recommend with no... hesitation his services to others.read more
Juan D.
22:19 17 Jan 21
Ashley N.
19:15 17 Jan 21
Geno was very friendly and helpful. He helped resolve my issue almost immediately!
Krystal G.
02:19 08 Dec 20
When I called, they didn’t answer but I left a message. They called back within 10 minutes. While talking to the lady, she asked if I had changed any settings. I had. I had adjusted the top rack. I readjusted it and problem solved! A simple free phone call saved me $125.
Shannon M.
21:28 18 Nov 20
Debbie K.
03:38 24 Sep 20
Tyler was professional and courteous, figured out the issue and was back within a week to replace the bad part. Will use again if anything else goes wrong with my LG washer and dryer.
Fred B.
00:16 01 Sep 20
Tyler was amazing. Very knowledgeable and on time. He called to confirm diagnostic visit and also repair visit. Factory sent him incorrect parts but he fixed our fridge nine the less.A bit of a struggle to call in and get scheduled- guess they are really busy.Great overall experience . Will use themAgain.Fred
Teri A.
21:21 12 Jun 20
Can't say enough good things about Oregon Appliance Repair, Chris came today and was on time, very professional, honest, very friendly and helpful. From the time I called them to the service, which was only two days and we live in LaPine the whole experience was stellar. I will recommend this company to anyone and everyone that needs repair. Thanks for everything! Teri
Tim Q.
15:43 05 Jun 20
Called for repair of my washer and was given a date and time frame pretty quickly. Service man showed up on time, made a quick assessment of the problem by running the machine, ordered parts and gave us an estimated return date. Returned within the estimated time and quickly installed the new parts, machine runs like new now. I had a coupon for 15% off from their website, which was honored. On both visits the repairman called when he was 30 minutes out, which is exactly the way it should be -... gives you plenty of heads up for his visit. Overall a great experience!read more
Lori P.
00:33 05 Jun 20
Our ice maker went out in our refrigerator and The tech diagnosed the issue immediately. Parts were ordered and were ready to install, but we were concerned we would have to put off having them installed because of Covid.Nope, the team at Oregon appliance were willing and working during the quarantine, and we were able to get it repaired.
Chris C.
16:19 06 Apr 20
Washing machine part failed. Quick response, reasonable price and Chris the service person was great.
Andranette B.
14:19 06 Mar 20
My repair man was knowledgeable, professional, and friendly. He fixed the problem quickly and explained what caused it. Their work is guaranteed for 90 days, so if the problem arises again, the will come out and fix it for free. Initially they had given me a 4 hour window of when the repairman would come out. He actually arrived within 15 minutes of the first hour, which was fantastic so I wasn't waiting around for him all day. I will use their services again if I need them. I highly... recommend this company.read more
Mary K.
16:42 05 Mar 20
I have read the reviews and have mixed feelings. However, I called Oregon Appliance Repair and Chris came out to service my Sub Zero refrigerator. He was on time and was able to diagnose the problem right away. He ordered the parts and then a couple days later I received a call that the parts had arrived and we scheduled an appointment. It was easy and painless. Thank You Oregon Appliance repair for all your help and I will definitely be using you again.
john P.
20:39 16 Jan 20
I previously gave this company a one star, negative review. To that, the company asked me to contact them to resolve the problem. I called them. They asked what I would want to resolve the problem. I told them. They did what I told them. Problem resolved. Customer is happy. I give them a 5 star rating on their customer relations.
Katherine T.
17:28 19 Dec 19
Extremely pleased with the quick response, the work ethic and keeping me informed as I waited 4 weeks for the refrigerator panels to be returned to them. The repairman knew instantly what was wrong. The problem appears to be solved and I would certainly use this shop again.
Tyler M.
18:30 04 Jun 19
linna O.
19:48 22 May 19
Tyler was a gentleman and worked fast and efficiently to fix both our whirlpool dishwasher and oven. They saved us so much money so we didnt have to go buy new appliances. They work just like new! The company is busily updating their system and improving the overall efficiency to better their coverage of the ever-expanding Bend area. Months ago, I had issues with a phone representative that led to me to not trust this company at all. BUT, I have since learned that many customers have had issues... with the employee who fortunately is NO LONGER with them. It's sad that one bad employee has made such a mess for this company. But, I spoke with a supervisor and I am now confident that this company means business and they are very willing to accomdate and provide excellent service! Small/local business owners- we support you.read more
Michael B.
18:35 13 Apr 19
I have a quality propane BBQ which hasn't worked for over five years. I contacted Oregon Appliance Repair and they sent Tyler out the same day. He was professional, friendly and efficient. He assessed the situation, obtained the needed part and had it working a couple of days later. Kudo's for their communication and having an expert service rep in Tyler!
Eric O.
22:55 19 Mar 19
Tyler's a great guy. He's visited to fix our laundry machine and dishwasher and he's been quick and professional. Thanks!
r D.
00:59 16 Dec 18
Tyler was on time, knowledgeable, and fixed my washing machine right away. He was friendly and professional. I would recommend Oregon Appliance Repair to anyone who wants a professional job done right. And a 90 day guarantee too.
