Based on 58 reviews
Krystal G.
02:19 08 Dec 20
When I called, they didn’t answer but I left a message. They called back within 10 minutes. While talking to the lady, she asked if I had changed any settings. I had. I had adjusted the top rack. I readjusted it and problem solved! A simple free phone call saved me $125.
Shannon M.
21:28 18 Nov 20
Debbie K.
03:38 24 Sep 20
Tyler was professional and courteous, figured out the issue and was back within a week to replace the bad part. Will use again if anything else goes wrong with my LG washer and dryer.
Fred B.
00:16 01 Sep 20
Tyler was amazing. Very knowledgeable and on time. He called to confirm diagnostic visit and also repair visit. Factory sent him incorrect parts but he fixed our fridge nine the less.A bit of a struggle to call in and get scheduled- guess they are really busy.Great overall experience . Will use themAgain.Fred
Teri A.
21:21 12 Jun 20
Can't say enough good things about Oregon Appliance Repair, Chris came today and was on time, very professional, honest, very friendly and helpful. From the time I called them to the service, which was only two days and we live in LaPine the whole experience was stellar. I will recommend this company to anyone and everyone that needs repair. Thanks for everything! Teri
Tim Q.
15:43 05 Jun 20
Called for repair of my washer and was given a date and time frame pretty quickly. Service man showed up on time, made a quick assessment of the problem by running the machine, ordered parts and gave us an estimated return date. Returned within the estimated time and quickly installed the new parts, machine runs like new now. I had a coupon for 15% off from their website, which was honored. On both visits the repairman called when he was 30 minutes out, which is exactly the way it should be -... gives you plenty of heads up for his visit. Overall a great experience!read more
Lori P.
00:33 05 Jun 20
Our ice maker went out in our refrigerator and The tech diagnosed the issue immediately. Parts were ordered and were ready to install, but we were concerned we would have to put off having them installed because of Covid.Nope, the team at Oregon appliance were willing and working during the quarantine, and we were able to get it repaired.
Chris C.
16:19 06 Apr 20
Washing machine part failed. Quick response, reasonable price and Chris the service person was great.
Andranette B.
14:19 06 Mar 20
My repair man was knowledgeable, professional, and friendly. He fixed the problem quickly and explained what caused it. Their work is guaranteed for 90 days, so if the problem arises again, the will come out and fix it for free. Initially they had given me a 4 hour window of when the repairman would come out. He actually arrived within 15 minutes of the first hour, which was fantastic so I wasn't waiting around for him all day. I will use their services again if I need them. I highly... recommend this company.read more
Mary K.
16:42 05 Mar 20
I have read the reviews and have mixed feelings. However, I called Oregon Appliance Repair and Chris came out to service my Sub Zero refrigerator. He was on time and was able to diagnose the problem right away. He ordered the parts and then a couple days later I received a call that the parts had arrived and we scheduled an appointment. It was easy and painless. Thank You Oregon Appliance repair for all your help and I will definitely be using you again.
john P.
20:39 16 Jan 20
I previously gave this company a one star, negative review. To that, the company asked me to contact them to resolve the problem. I called them. They asked what I would want to resolve the problem. I told them. They did what I told them. Problem resolved. Customer is happy. I give them a 5 star rating on their customer relations.
Katherine T.
17:28 19 Dec 19
Extremely pleased with the quick response, the work ethic and keeping me informed as I waited 4 weeks for the refrigerator panels to be returned to them. The repairman knew instantly what was wrong. The problem appears to be solved and I would certainly use this shop again.
Tyler M.
18:30 04 Jun 19
linna O.
19:48 22 May 19
Tyler was a gentleman and worked fast and efficiently to fix both our whirlpool dishwasher and oven. They saved us so much money so we didnt have to go buy new appliances. They work just like new! The company is busily updating their system and improving the overall efficiency to better their coverage of the ever-expanding Bend area. Months ago, I had issues with a phone representative that led to me to not trust this company at all. BUT, I have since learned that many customers have had issues... with the employee who fortunately is NO LONGER with them. It's sad that one bad employee has made such a mess for this company. But, I spoke with a supervisor and I am now confident that this company means business and they are very willing to accomdate and provide excellent service! Small/local business owners- we support you.read more
Michael B.
18:35 13 Apr 19
I have a quality propane BBQ which hasn't worked for over five years. I contacted Oregon Appliance Repair and they sent Tyler out the same day. He was professional, friendly and efficient. He assessed the situation, obtained the needed part and had it working a couple of days later. Kudo's for their communication and having an expert service rep in Tyler!
Eric O.
22:55 19 Mar 19
Tyler's a great guy. He's visited to fix our laundry machine and dishwasher and he's been quick and professional. Thanks!
r D.
00:59 16 Dec 18
Tyler was on time, knowledgeable, and fixed my washing machine right away. He was friendly and professional. I would recommend Oregon Appliance Repair to anyone who wants a professional job done right. And a 90 day guarantee too.
Dick S.
00:45 14 Dec 18
Service was excellent. Tyler called when he was leaving Bend to come to our house in Sisters. He diagnosed the problem with our 1993 Frigidaire very quickly - proved to be a jammed timer. At our request, he reversed the freezer and refrigerator doors' placement, to make access easier for us. We were very, very satisfied, and thought the service price was fair.
Lynda H.
06:26 13 Dec 18
They were great. Prompt friendly neat and professional. I will refer them to friend and use again when needed
Phil C.
20:26 31 Oct 18
Our dryer was sounding like an old threshing machine. Checked on line for appliance repair and compared ratings. OAR looked good so I called. they had a repairman onsite (We live over 40 miles from their office.) by 2 PM the next day that replaced all the rollers and checked the rest of the dryer out. The charge was fair and the repair man was clean, neat and professional but yet personable. I recommend OAR to everyone.
Greg P.
22:13 17 Sep 18
Awesome Alexis, through her personal effort to understand situation left by the dangerous work of my previous installer, and despite the risk of liability for expensive damage, not only took the job but also empathetically advocated for me with the warranty company and with her staffing schedule, to arrange and dispatch resolution. She even called me to follow up the completed work!Tenacious Tyler, through quick, flexible (evening work) scheduling, a high sense of ownership and urgency, but... with patient cautious care, exhibited strong electrical, plumbing and structural skills, and trustworthiness, across three visits (due to challenging carpentry and previous installer ineptitude), overcame an extraordinary situation to successfully configure, test and complete dishwasher installation. He even trained me in dishwasher features.read more
John S.
22:23 08 Jul 18
Tyler does a great job!
Michael P.
22:51 19 Jun 18
These guys did a great job! Mike quickly responded to my phone call and was able to schedule me the next day. After a thorough inspection he found what was wrong with my freezer and was able to fix it right there and then. It was not a big job but I really appreciate their honesty I will use them again because I know they are not going to overcharge me like other companies would.
G. Sierra S.
19:23 16 Jun 18
honest and timely. Very friendly
cronus59
16:31 13 Jun 18
Very satisfied. Repairman Tyler was right on time and quickly fixed our dryer. Amount charged was reasonable. I highly recommend them.
Lisa B.
00:56 05 Jun 18
Last week my dryer stopped drying and I called Oregon Appliance Repair to come out and help me. The earliest they were going to be able to come out was on Thursday and I said that would be fine. Later that night I received a phone call that they could come Wednesday. Would I prefer morning or afternoon. Morning would work better. Sure enough Tyler called and said he was about 20 minutes out. Found the problem and the dryer is working like a champ. Tyler was very professional. If I ever need... anything else repaired these guys are going to get my call.read more
Jecob M
23:45 02 Mar 18
Great job on repairing my old oven! I am glad that I can save some money and don’t have to buy a new one. Their service is fast and very reasonably priced. When other companies gave me quotes I was sure I would have to buy a new one. But those Honolulu Appliance gave me such a good price that I decided to go through with repair. And I am happy I did. Now my oven is working just fine. I highly recommend Oregon Appliance Repair! Good job!
